AI implementation means integrating artificial intelligence tools into your daily operations to automate repetitive tasks, improve customer service, and make better data-driven decisions.

For Australian service businesses, this typically includes AI chatbots for 24/7 customer enquiries, automated data entry and document processing, and intelligent workflow automation that saves 15-30 hours per week.

MODO Agency specialises in practical AI solutions designed specifically for Australian SMBs—not complex enterprise systems that require a tech team to manage.

MODO specializes in AI receptionist solutions specifically designed for Australian healthcare practices. We offer three tiers:

Tier 1: AI Chat Receptionist (AVAILABLE NOW) A 24/7 website chat system that captures after-hours patient inquiries, answers common questions, and books appointments while you sleep. Perfect for practices missing leads from website visitors outside office hours.

• Investment: $2,500 (founding rate for first 5 practices) → $4,500 standard

• Setup time: 2 weeks

• Target: Medical practices, dental clinics, physiotherapy, chiropractic

Tier 2: AI Voice Receptionist (LAUNCHING Q2 2025) Everything in Tier 1 PLUS a full AI phone receptionist with a natural Australian voice that answers calls 24/7. Ideal for high-call-volume practices or trades who can't afford to miss phone calls.

• Investment: $6,500-8,500 setup + $297/month ongoing

• Join the priority waitlist now for early access and better pricing

Tier 3: Full Automation Suite (LAUNCHING Q3 2025) Complete practice automation across chat, phone, and SMS with advanced lead qualification, multi-location routing, and deep CRM integration. Custom-built for professional services and growing practices.

• Investment: Custom pricing from $10,000+

• Join the priority waitlist now for Q3 launch notification

Most practices start with Tier 1 (chat) and upgrade to voice when it launches—existing clients get priority access and better pricing on upgrades.

AI is absolutely worth it for Australian small businesses when implemented strategically.

We believe in transparent pricing:

Tier 1: AI Chat Receptionist

• Founding rate: $2,500 (first 5 healthcare practices only)

• Standard rate: $4,500 after founding spots fill

• Monthly ongoing: $0 (optional support available at $297/month)

Tier 2: AI Voice Receptionist (Launching Q2 2025)

• Setup: $6,500-8,500 (depending on complexity)

• Monthly: $297 ongoing

• Year 1 total: ~$10,000

Tier 3: Full Automation Suite (Launching Q3 2025)

• Custom pricing from $10,000+ based on your specific needs

Most Tier 1 clients see ROI within 3-6 months through captured after-hours leads alone. A single new patient can often cover the entire investment.

Want to understand the exact ROI for your practice? Book a free Healthcare AI Audit and we'll run the numbers specific to your situation.

Absolutely. Our AI receptionists are built for busy healthcare providers, not IT professionals.

Here's how simple it is:

• Setup: We handle everything—you just answer some questions about your practice

• Training: We train the AI on your specific services, hours, and common patient questions

• Management: It runs automatically 24/7. You can update responses anytime through a simple dashboard (think: as easy as updating your Facebook page)

• Handoff: When needed, it smoothly transfers to your human reception team

Your reception staff don't need any technical training. Most practices are fully operational within 2 weeks with minimal involvement required from your team.

If you can use your current practice management software, you can manage your AI receptionist. We make sure of it.

You'll see quick wins within the first 30 days as we prioritise high-impact automations first.

Our education-first approach through the AI Implementation Masterclass means your team learns alongside the build, so you're confident and capable when systems go live.

Patient data security and privacy are non-negotiable—especially in healthcare.

Here's how we protect your patients' information:

• Australian Privacy Principles (APP) compliance - All solutions meet Australian Privacy Act requirements

• Healthcare-grade encryption - Enterprise-level security for all patient data

• HIPAA-equivalent protections - For practices requiring health information privacy standards

• Transparent data handling - Patients always know they're interacting with AI, and you control what information is collected

• Limited data collection - The AI only collects what's necessary (name, phone, reason for visit) to book appointments or answer questions

• Human oversight protocols - Clear escalation pathways to your human staff for sensitive medical matters

• Secure integrations - When connecting to your practice management system, we use encrypted, healthcare-approved connections

During your free Healthcare AI Audit, we conduct a compliance review specific to your practice type and walk you through exactly how patient data is handled. You'll never deploy a system that puts patient privacy or your practice at risk.

Our 6-week AI Implementation Masterclass is designed for non-technical business owners and teams, teaching practical AI skills in plain English, not tech jargon.

No—and that's not the goal. Your AI receptionist supports your team, not replaces them.

Think of it this way: Your human reception staff are overwhelmed during business hours, and completely unavailable after 5pm and on weekends. That's when the AI receptionist shines.

What the AI handles:

• After-hours website inquiries (when your team is home)

• Basic FAQs (opening hours, services offered, parking info)

• Initial appointment booking for straightforward cases

• Peak overflow when all your lines are busy

What your human team handles:

• Complex patient concerns requiring empathy and judgment

• Medical history discussions

• Billing questions

• Escalations from the AI when needed

• Everything that truly requires human expertise

Most practices find their reception team is relieved by the AI system. They're no longer stressed about missed calls or coming in Monday morning to 40 voicemails. Instead, they focus on the valuable, meaningful patient interactions that require a human touch.

The AI doesn't steal jobs—it makes your team's jobs better while capturing the revenue you're currently losing after hours.

Most practices see immediate impact:

Tier 1 (Chat Receptionist):

• Week 1: System goes live, starts capturing after-hours inquiries

• Week 2-4: First appointment bookings from website visitors outside business hours

• Month 2-3: Noticeable reduction in reception workload for common questions

• Month 3-6: Full ROI as captured leads convert to patients

Tier 2 (Voice Receptionist): (Launching Q2 2025)

• Similar timeline, but impact is even faster since it handles high-volume phone calls immediately

Common results our beta clients report:

• 40% reduction in reception workload on routine inquiries

• 15-25 additional appointment bookings per month from after-hours capture

• 90%+ reduction in missed calls during peak times

The key metric: If you're currently missing even 5 website inquiries or phone calls per week outside business hours, that's 20+ potential new patients per month you're losing. The AI receptionist captures those immediately.

AI enhances your team's capabilities rather than replacing them—our approach is "human + AI," not "human vs AI."

The goal is automating repetitive, time-consuming tasks (data entry, appointment scheduling, basic customer queries) so your team can focus on creative strategy, relationship building, and high-value work that truly requires human judgement. Our AI receptiost bot handles after-hours enquiries and routine questions, but escalates complex issues to your team.

We help you preserve what makes your business uniquely human while using AI to handle the boring stuff.

Three things set us apart:

1. Healthcare-specific expertise We're not generalists trying to serve every industry. We build AI receptionists specifically for Australian healthcare practices. We understand patient language, medical terminology, privacy requirements, and the unique workflow challenges of running a practice.

2. Australian context Our AI speaks with natural Australian voice and phrasing (for Tier 2 voice launching Q2). We understand local compliance (APP, healthcare privacy standards), Australian healthcare systems, and the reality of running a practice in regional Australia.

3. Start small, scale smart Unlike agencies charging $30,000+ for complex builds, we offer a clear upgrade path:

• Start with Tier 1 chat ($2,500) to prove the concept

• Upgrade to Tier 2 voice (Q2 2025) when ready for phone answering

• Scale to Tier 3 full automation (Q3 2025) as your practice grows

You're not locked into massive contracts. You control your investment and upgrade when you see ROI.

Plus, you work directly with Jaala (the founder) based in Toowoomba, QLD—not a call center or junior account manager in another country.

Tier 1 (Chat) is perfect for:

• Medical practices (GP, specialists)

• Dental clinics

• Physiotherapy practices

• Chiropractic clinics

• Any healthcare practice with website traffic and after-hours inquiries

Tier 2 (Voice) - Launching Q2 2025 - will also serve:

• High-call-volume practices

• Trades (plumbers, electricians, HVAC) who are on the tools

• Any business that can't afford to miss phone calls

Tier 3 (Full Suite) - Launching Q3 2025 - designed for:

• Multi-location healthcare practices

• Law firms

• Accounting practices

• Established professional services needing complete automation

Not sure which tier fits your business? Book a free AI Audit and we'll assess your specific situation and recommend the right starting point.

Simple breakdown:

Tier 1 = Website Chat Only (Available now)

• Handles website visitors 24/7

• Answers questions, books appointments

• Perfect for after-hours website traffic

Tier 2 = Chat + Phone Answering (Q2 2025)

• Everything in Tier 1 PLUS

• Answers actual phone calls with AI voice

• Natural Australian accent (can have other accents/personalisations if desired)

• Handles high call volume

Tier 3 = Complete Automation (Q3 2025)

• Everything in Tier 1 + Tier 2 PLUS

• Multi-channel (chat, phone, SMS, social)

• Advanced lead qualification

• Multi-location routing

• Deep CRM integration

• Custom workflows

The upgrade path: Most practices start with Tier 1 today (captures website leads immediately) and upgrade to Tier 2 when voice launches in Q2. Existing clients get priority access and better pricing on upgrades.

You can join the Tier 2 waitlist now and get early access when it launches in April 2026.

However, here's what you should consider:

Starting with Tier 1 (chat) today means you'll capture after-hours website leads for the next 4+ months that you'd otherwise lose. Even just 5 additional appointments per month at $150 average = $3,000 in revenue captured while you wait for voice.

Plus, Tier 1 clients get:

• Priority access to Tier 2 when it launches

• Better upgrade pricing (vs. new clients paying full price)

• Proven relationship with MODO—we know your practice, your voice, your workflows

Most practices find the chat system pays for itself immediately while building toward the voice upgrade.

That said, if phone answering is your absolute priority, join the Tier 2 waitlist and we'll notify you 30 days before launch.

Three simple options:

1. Book a Free AI Audit (Best for Tier 1) 30-minute assessment where we analyze your current patient inquiry process, identify gaps, and show you exactly how much revenue you're losing after hours. No pressure, just clarity. Book Your Free Audit →

2. Join Priority Waitlist (For Tier 2 or Tier 3) Get notified 30 days before Tier 2 (Q2 2026) or Tier 3 (Q3 2026) launches, with early access pricing for waitlist members. Join Waitlist →

3. Not Sure Yet? Select "Not sure yet—help me decide" in the contact form and we'll send you a comparison guide and help you determine the right fit. Contact Us →

Current availability: Only 2 founding rate spots left for Tier 1 at $2,500 (normally $4,500). After these fill, pricing increases to standard rate.